Essential Functions

• Manage full-cycle recruitment and onboarding processes such as posting/removing job advertisements, conducting phone screenings, arranging interviews, editing job descriptions, and managing the hiring cycle.
• Onboarding new hires and assisting in tracking internal employee training per organizational requirements.
• Train and onboard new employees/Offboard terminated employees.
• Support leadership and employees in navigating hiring, onboarding, training, and offboarding procedures.
• Aid in monitoring the implementation of employee policies and procedures followed by leadership and staff.
• Develop recommendations to improve recruitment effectiveness, hiring outcomes, and employee retention.
• Assist with implementation and monitoring of personnel policies and procedures.
• Support audits, reporting requirements, and documentation reviews related to employment processes and organizational standards.
• Promote the mission, values, and culture of the Children's Advocacy Center for North Texas throughout all recruitment efforts.
• Maintain and administer the agency's intranet platform to ensure employees have access to current information, forms, resources, policies, and organizational updates.
• Assist with development and implementation of internal communication strategies that support employee engagement and organizational culture.
• Participate in agency events, trainings, and meetings as required.
• Assist with special projects and organizational initiatives as assigned.
• Other duties as assigned.

Schedule

Typical days and hours of work are Monday through Friday, 8:00 a.m. to 5 p.m., but work hours may vary and be extended until 9:00 p.m. according to company needs.

Travel

This position will be in the Lewisville, TX office.  Travel to all three locations (Lewisville, Denton, and Bridgeport) is required when agency needs arise.

Education and Training

Bachelor's degree in Human Resources, Business Administration, Public Administration, Communications, or related field preferred.

Experience

• 2 years’ experience in administrative support, preferably at a non-profit or governmental agency. Experience with confidential records preferred.
• HR or recruitment experience
• Intermediate computer and data entry skills, knowledge of Microsoft Office and G Suite.
• Strong knowledge of employment laws, recruitment practices, and onboarding procedures preferred.
• Proven effective organizational and time-management skills. Detail-oriented.
• Experience utilizing Human Resources Information Systems (HRIS), applicant tracking systems, learning management systems, and other employee management platforms preferred.

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

 Salary starting at $75,000.  Salary is based on experience.

The Assistant Director of Client Services provides strategic, clinically informed, and operational leadership for the Family Advocacy and Comprehensive Case Management (CCM) programs. This role ensures consistent, high-quality, trauma-informed services for children and caregivers from initial engagement through long-term stabilization.

This position oversees staff supervision, program implementation, tiered case management integrity, and service delivery outcomes. The Assistant Director ensures that family engagement, protective capacity, abuse dynamics, and risk-informed decision-making guide all services.

Essential Functions:

Staff Supervision and Development:

• Provide ongoing supervision, coaching, and evaluation of Comprehensive Case Managers and Family Advocacy Interns.
• Conduct regular individual supervision and team meetings focused on case review, risk assessment, and service quality.
• Support staff development in:
• Caregiver engagement
• Stabilization planning
• Documentation standards
• Establish clear expectations and ensure accountability for performance, documentation, and follow-through.
• Participate in hiring, onboarding, and training of staff and interns.
• Address performance concerns in a timely and professional manner.
• Oversee internship program structure, supervision, and university partnerships.

 Program Leadership:

• Provide oversight of Family Advocacy and CCM programming to ensure consistency and quality.
• Ensure service delivery reflects trauma-informed care, abuse dynamics, and risk-informed decision-making.
• Oversee:
• Family Service Plans (FSPs)
• Tiered case management model
• Therapy waitlist stabilization
• Family support meetings for complex cases
• Serve as escalation point for high-risk cases.
• Monitor caseloads, outcomes, and service delivery trends; adjust as needed.
• Collaborate with Clinical Services to ensure appropriate triage and coordination of care.
• Maintain fidelity to program structure and address service drift.

Program Operations:

• Oversee delivery of case management services, including:
• Structured follow-ups
• Stabilization support
• Psychoeducation groups
• Court support services
• Ensure accurate, timely documentation and compliance with agency policies.
• Oversee trauma and suicide risk assessment processes.
• Ensure appropriate service tier classification and adjustments.
• Support coordination of direct service programs and Rainbow Room operations as needed.

Collaboration and Systems Coordination:

• Maintain strong relationships with MDT partners.
• Participate in MDT meetings and case coordination.
• Support cross-department collaboration within CACNT.
• Assist in strengthening community partnerships and referral networks

General:

• Maintain professional licenses in good standing and adhere to all ethical standards of practice.
• Participate in agency initiatives and trainings.
• Perform other duties as assigned.

Who Thrives in This Role?

• A confident decision-maker who is comfortable leading in evolving environments.
• A systems thinker who sees both the details and the big picture.
• A leader who balances high accountability with strong staff development.
• Someone who takes initiative rather than waiting for direction.
• A professional who values collaboration but works independently and efficiently.
• A mission-driven advocate committed to trauma-informed, abuse-dynamics-informed care.

Position Type/Expected Hours of Work/Location

Full-time position. Typical hours Monday through Friday, 8:00 a.m. to 5:00 p.m., with flexibility based on operational needs.  This position is located in the Lewisville office and will be required to travel to all offices (Lewisville, TX, Denton, TX and Bridgeport, Texas).

Education and Training

• Graduate degree in Social Work, Criminal Justice, or related field.
• Licensed Social Worker (LSW) required; license must remain in good standing.

Experience

• 5 years professional experience in services for children and families affected by trauma. 
• 2 years experience supervising staff and/or interns. 
• Thorough knowledge of child sexual/physical abuse dynamics. 
• Knowledge of law enforcement, CPS, DA’s Office. 
• Experience in court testimony preferred. 
• Bilingual in English and Spanish, preferred

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

Salary starting at $51,000/year.  Salary is based on years of experience. 

This position’s primary job function is to perform forensic interviews of children. This position works with multiple agencies to assist in the investigation of severe child abuse cases, mainly in Denton, Wise, and Jack Counties. The person filling this position must have a working knowledge of investigative and prosecution procedures. The staff member must demonstrate excellent intrapersonal skills, the ability to communicate both orally and in writing, and strong organizational skills. The staff member must demonstrate professionalism with clients, co-workers, team members and maintain composure and be able to make judicious decisions in high-stress situations.

Essential Functions

• Coordinate, schedule, and perform forensic interviews at the request of Child Protective Services, law enforcement, or the DA’s office of children ages 2 and older that are suspect of having been either sexually or severely physically abused or have witnessed a violent crime
• Document services provided to clients and to the multidisciplinary team
• Participate in case reviews
• Prepare for and provide court testimony as requested
• Maintain interview skills, including attending statewide and in-house peer review, observing forensic interviews conducted by other trained forensic interviewers, do self-critiques, and stay up to date on research, relevant issues, and best practice
• Maintain and manage forensic interview work product
• Partner with CAC Family Advocates for effective service delivery
• Participate in the on-call rotation, requiring after hours and holiday availability
• Maintain confidentiality
• Other duties as assigned

Schedule

Working hours are Monday through Friday, 8:00 a.m. to 5 p.m. but work hours may vary and be extended until 9:00 p.m. according to company needs.

Travel

This position will be in the Lewisville, TX office.  This position may travel to Denton and Lewisville frequently.  Travel to the Bridgeport office may be required if agency needs arise.

Education and Training

• Bachelor’s degree in social work, criminal justice, or related field
• Must be willing to attend initial training, receive ongoing training, and peer review in the field of forensic interviewing

Experience

• A minimum of 1-year of related experience in working with crime victims, children, or families
• Experience working with law enforcement, CPS investigations, or District Attorney’s office required
• Experience working with children and families and knowledge of child abuse issues preferred
• Bilingual in Spanish and English, preferred. 

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

Hourly rate starting at $17 per hour.

This position is responsible for providing on-site childcare to children ages 0-17 years while their family members are receiving services from the agency and/or managing the front desk and working with families to complete intake paperwork.

Essential Functions

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
• Provide exceptional customer service and help resolve client/team/staff concerns
• Ensure donations are received, documented, and distributed to the appropriate staff/place
• Provide information on available services and ensure availability of resource materials in waiting/activity areas
• Adhere to all CACNT security and procedural policies
• Communicate any client concerns or needs with other staff to ensure high quality service
• Ensure office and PPE supplies are available
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
• Schedule transportation services for clients
• Enter services in database as appropriate
• Participate in scheduled team meetings
• Other duties as assigned
• Must be willing to work at both Lewisville / Denton offices including off-site event locations
• Maintain confidentiality
• Other duties as assigned 

Schedule

• Monday to Thursday 4 pm to 8 pm

Travel

This position will be in both the Denton and Lewisville, TX offices.  Travel to the Bridgeport office may be required if agency needs arise.

Education and Training

High School Diploma or GED required

Experience

• A minimum of 1-year of experience in providing childcare required.
• A minimum of 1-year of experience in providing customer service required.
• Bilingual in Spanish and English, preferred.

The Care Coordinator is responsible for the coordination, tracking, and support of youth identified as high-risk for or experiencing child sex trafficking through the Children’s Advocacy Center for North Texas (CACNT). This includes youth impacted by online exploitation, chronic or repeat runaways, and other trafficking-related vulnerabilities.

This role ensures that each assigned youth receives a coordinated, consistent, and informed response across the multidisciplinary team (MDT). The Care Coordinator serves as the central point of accountability for assigned cases, maintaining visibility, supporting case progression, and ensuring no youth falls through the cracks after identification.

This position requires strong critical thinking, excellent interpersonal skills, professional ethics, and the ability to remain composed in high-stress situations.

 Essential Functions

• Coordinate and track cases involving high-risk youth and child sex trafficking, ensuring continuity from identification through service delivery and case resolution
• Identify high-risk youth and support a coordinated response, including cases involving online exploitation, chronic runaways, and trafficking indicators
• Collaborate with multidisciplinary team (MDT) partners, including CPS, law enforcement, prosecution, medical providers, and community agencies, to support coordinated investigations and service delivery
• Serve as a consistent point of contact for case coordination, maintaining clear and effective communication across partners
• Participate in case reviews and provide updates on case status, service engagement, and identified needs
• Facilitate communication and collaboration between partners to support alignment and case progression
• Accurately document services, case coordination efforts, and outcomes in the agency’s case tracking system
• Track and report data related to high-risk youth and trafficking cases, including required reporting through the Office of the Governor database
• Support youth and caregivers in navigating systems and accessing appropriate services
• Develop, coordinate, and deliver trainings and presentations related to high-risk youth and child sex trafficking for multidisciplinary partners and the community
• Represent CACNT in coalitions, meetings, partner engagements, and community initiatives related to high-risk youth and trafficking
• Contribute to the development of training materials, resources, and program messaging to support education and awareness efforts
• Attend trainings and conferences related to high-risk youth and child sex trafficking
• Other duties as assigned

Travel and Expected Hours of Work

This position is based in the Lewisville, TX office.  The candidate must be willing to work at all offices (Bridgeport, Lewisville, and Denton) when agency needs arise.  Working hours are Monday through Friday, 8:00 a.m. to 5 p.m., but work hours may vary and be extended until 9:00 p.m. according to company needs.

Education and Training

Bachelor’s degree in social work, criminal justice, or a related field, required.

Experience

• Minimum 2 years experience working within or alongside multidisciplinary systems (e.g., law enforcement, CPS, CAC, DA’s Office)
• Minimum 2 years experience working in a collaborative, team-based environment
• Experience with high-risk youth populations (e.g., child sex trafficking, online exploitation, chronic runaways) required
• Experience working with children and families impacted by trauma or abuse required

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!