The Care Coordinator is responsible for the coordination, tracking, and support of youth identified as high-risk for or experiencing child sex trafficking through the Children’s Advocacy Center for North Texas (CACNT). This includes youth impacted by online exploitation, chronic or repeat runaways, and other trafficking-related vulnerabilities.

This role ensures that each assigned youth receives a coordinated, consistent, and informed response across the multidisciplinary team (MDT). The Care Coordinator serves as the central point of accountability for assigned cases, maintaining visibility, supporting case progression, and ensuring no youth falls through the cracks after identification.

This position requires strong critical thinking, excellent interpersonal skills, professional ethics, and the ability to remain composed in high-stress situations.

 Essential Functions

• Coordinate and track cases involving high-risk youth and child sex trafficking, ensuring continuity from identification through service delivery and case resolution
• Identify high-risk youth and support a coordinated response, including cases involving online exploitation, chronic runaways, and trafficking indicators
• Collaborate with multidisciplinary team (MDT) partners, including CPS, law enforcement, prosecution, medical providers, and community agencies, to support coordinated investigations and service delivery
• Serve as a consistent point of contact for case coordination, maintaining clear and effective communication across partners
• Participate in case reviews and provide updates on case status, service engagement, and identified needs
• Facilitate communication and collaboration between partners to support alignment and case progression
• Accurately document services, case coordination efforts, and outcomes in the agency’s case tracking system
• Track and report data related to high-risk youth and trafficking cases, including required reporting through the Office of the Governor database
• Support youth and caregivers in navigating systems and accessing appropriate services
• Develop, coordinate, and deliver trainings and presentations related to high-risk youth and child sex trafficking for multidisciplinary partners and the community
• Represent CACNT in coalitions, meetings, partner engagements, and community initiatives related to high-risk youth and trafficking
• Contribute to the development of training materials, resources, and program messaging to support education and awareness efforts
• Attend trainings and conferences related to high-risk youth and child sex trafficking
• Other duties as assigned

Travel and Expected Hours of Work

This position is based in the Lewisville, TX office.  The candidate must be willing to work at all offices (Bridgeport, Lewisville, and Denton) when agency needs arise.  Working hours are Monday through Friday, 8:00 a.m. to 5 p.m., but work hours may vary and be extended until 9:00 p.m. according to company needs.

Education and Training

Bachelor’s degree in social work, criminal justice, or a related field, required.

Experience

• Minimum 2 years experience working within or alongside multidisciplinary systems (e.g., law enforcement, CPS, CAC, DA’s Office)
• Minimum 2 years experience working in a collaborative, team-based environment
• Experience with high-risk youth populations (e.g., child sex trafficking, online exploitation, chronic runaways) required
• Experience working with children and families impacted by trauma or abuse required

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

The Comprehensive Case Manager provides structured, trauma-informed case management and ongoing support for children and families impacted by abuse. This role focuses on stabilization, engagement, and continuity of services following the initial forensic interview, ensuring families remain supported throughout the investigation and healing process.  The Comprehensive Case Manager conducts trauma and suicide screenings, develops and implements individualized Family Service Plans, and provides consistent follow-up to address barriers, strengthen caregiver capacity, and support families during critical periods such as therapy waitlists and case progression. This role serves as a central point of support for families while collaborating closely with CAC services and multidisciplinary team partners to promote access, engagement, and overall family stability.

 Essential Functions

• Administer and document trauma and suicide screenings in accordance with CACNT protocols to identify needs and inform service planning.
• Collaborate with clinical staff to interpret screening results and determine appropriate referrals and next steps.
• Develop, implement, and maintain individualized Family Service Plans (FSPs) that reflect evolving family needs, strengths, and priorities.
• Assign and adjust tiered levels of support based on family needs, risk factors, and engagement.
• Provide ongoing, structured follow-up and stabilization support for families, particularly during therapy waitlist periods and other transitions in services.
• Monitor and track referrals for therapy, medical services, and community resources; identify and address barriers to access and engagement.
• Provide psychoeducation to caregivers on trauma responses, abuse dynamics, safety, and the investigative process to support informed decision-making and stability.
• Facilitate family support or case coordination meetings for escalated or high-need cases as appropriate.
• Provide court support, accompaniment, and case updates as needed to promote family understanding and engagement.
• Collaborate and communicate with multidisciplinary team (MDT) partners, including law enforcement, CPS, medical, and legal professionals, to support aligned service delivery.
• Maintain consistent engagement with families through a variety of communication methods while ensuring professionalism and appropriate boundaries.
• Participate in and support direct service initiatives such as caregiver or youth psychoeducation groups and other CACNT programming.
• Participate in the On-Call rotation, including after-hours, weekends, and holiday availability.
• Maintain timely, accurate, and compliant documentation in CACNT’s electronic health record system in accordance with agency standards.
• Participate in required training, continuing education, peer review, and supervision to support professional growth and service quality.
• Maintain ethical standards, ensuring confidentiality, professionalism, and advocacy aligned with CACNT policies and code of ethics.
• Other duties as assigned.

Travel and Expected Hours of Work

This position is based in the Lewisville, TX office.  The candidate must be willing to work at all offices (Bridgeport, Lewisville, and Denton) when agency needs arise.  Work schedule includes two evenings per week, with shifts extending up to 8:00 PM to accommodate family availability. 

Education and Training

• Bachelor’s degree in Social Work or a related field required
• Master’s degree in Social Work or a related field preferred

Experience

• A minimum of 2-years of experience in victim advocacy, case management, or trauma-related services required.   

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

The Company provides equal employment opportunities to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

This full-time position provides Spanish and English counseling services to victims of abuse/trauma and their non-offending family members, working out of Denton and Lewisville and possibly Bridgeport offices.

Essential Functions:

• Provide direct client services to child victims of sexual and serious physical abuse & their families. 
• Provide individual, play, group, filial, and/or family therapy. 
• Conduct basic diagnostic assessments. 
• Provide crisis intervention to clients. 
• Assist victims in securing mental health & social services from the community.
• Assist victims in moving from investigative assessment into the therapeutic setting. 
• Provide court support to clients. 
• Maintain proper documentation in CAC electronic health record/client files. 
• Be available to work 2 evenings per week. 
• Work out of Denton and Lewisville and Bridgeport offices.
• Provide translation support to team members  
• Work as a member of an interagency multidisciplinary team. 
• Participate in weekly case review meetings.
• Provide feedback during initial interview process regarding victim’s therapeutic needs. 
• Provide on-going feedback to team regarding victim’s progress/emotional state. 
• Provide training to team and community on child abuse detection, prevention, and treatment as assigned. 
• Provide consultation and/or training to the team regarding culturally appropriate issues. 
•  Maintain Standards of BHEC Licensing Board. 
• Participate in all supervision guidelines required by licensing Board. 
• Maintain all minimum professional liability insurance. 
• Maintain all ethical guidelines set forth by BHEC licensing Board.  
• Assist with general Center operations as needed. 
• Participate in community and special events. 
• Other duties as assigned

Position Type/Expected Hours of Work/Location 

This is a full-time position.  Typical days and hours of work are Monday through Friday, 2 evenings 12pm to 9pm; 2 evenings 10am to 6pm; one day 8:00 a.m. to 5 p.m.

Education and Training

• Graduate degree in Counseling or Social Work.  
• Required: Texas LPC/LMFT/LCSW License; Associate or LMSW license will be considered 

Experience

• 2 years professional experience in services for abused children preferred
• Thorough knowledge of child sexual/physical abuse dynamics 
• Play, adolescent, family, & group therapy experience 
• Knowledge of psychological assessment administration and interpretation 
• Experience in court testimony preferred 
• Knowledge of Trauma treatment modalities 

• Knowledge of law enforcement, CPS, District Attorney a plus 
• Knowledge of Children’s Advocacy Centers, CPS/law enforcement/DA organizations.

Benefit Package Includes:

• Paid Vacation Time
• Paid Holidays
• Medical, Dental, and Vision
• 401(k) Matching if 21 years of age or older
• Paid Medical Leave and Maternity/Paternity Leave
• and more!

• Engage children of all ages waiting in the Activity Center in constructive group and/or individual activities
• Greet all clients, donors, volunteers, vendors, and team members and connect them with appropriate staff
• Provide exceptional customer service and help resolve client/team/staff concerns
• Ensure donations are received, documented, and distributed to the appropriate staff/place
• Provide information on available services and ensure availability of resource materials in waiting/activity areas
• Adhere to all CACNT security and procedural policies
• Communicate any client concerns or needs with other staff to ensure high quality service
• Ensure office and PPE supplies are available
• Ensure that waiting spaces and activity center areas are clean, safe, and organized and adequately equipped with necessary supplies
• Answer and transfer incoming calls, and distribute incoming/outgoing mail and faxes
• Schedule transportation services for clients
• Enter services in database as appropriate
• Participate in scheduled team meetings
• Other duties as assigned
• Must be willing to work at both Lewisville / Denton offices including off-site event locations
• Maintain confidentiality
• Other duties as assigned 

• Monday to Thursday 4 pm to 8 pm

•  This position will be in both the Denton and Lewisville, TX offices.  Travel to the Bridgeport office may be required if agency needs arise.

•  High School Diploma or GED required

• A minimum of 1-year of experience in providing childcare required
• A minimum of 1-year of experience in providing customer service required.
• Bilingual in Spanish and English, preferred.

• Provide direct client services to child victims of sexual and serious physical abuse and their families using evidence-based, trauma-informed modalities (e.g., TF-CBT, EMDR, Play Therapy, etc.).
• Provide individual, play, group, filial, and/or family therapy. 
• Provide crisis intervention to clients.
• Conduct basic diagnostic assessments.
• Maintain accurate and timely clinical documentation in compliance with agency, legal, and ethical standards.
• Collaborate with multidisciplinary team members including case managers, forensic interviewers, victim advocates, and law enforcement.
• Participate in clinical supervision and case consultations.
• Communicate regularly with caregivers and provide supportive services or referrals as needed.
• Attend required trainings to maintain licensure and stay current on best practices for trauma therapy.
• Maintain ethical and licensure standards of BHEC licensing board.
• Other duties as assigned.

•  This position is based in the Bridgeport, TX office and will require travel to the Jacksboro, TX office.  The candidate must be willing to work at all offices (Bridgeport, Lewisville, and Denton) when agency needs arise.

• Texas LPC or LMFT License required.

• Minimum of 1 year of experience providing services at a Children’s Advocacy Center preferred
• 2 years of professional experience in services for abused children required
• Thorough knowledge of child sexual/physical abuse dynamics required
• Play, adolescent, family, & group therapy experience 
• Knowledge of psychological assessment administration and interpretation 
• Experience in court testimony preferred 
• Knowledge of Trauma treatment modalities required
• Bilingual in English and Spanish preferred